nnoko Privacy Policy

Introduction and Purpose

nnoko is a trusted online casino and betting platform in Bangladesh. We place the highest importance on the privacy of our users. The purpose of this privacy policy is to clearly inform you how nnoko collects your personal information, why it is collected, where it is stored, and how it is kept secure.

Information you provide when registering on our platform, playing games, or using any service is governed by this privacy policy. We are committed to never selling your information to third parties.

This policy may be updated from time to time. If there are significant changes, we will notify you through the platform. You are advised to visit this page regularly.

Information We Collect

To operate nnoko's services properly, we may collect the following types of information:

2.1 Personally Identifiable Information

• Full name and date of birth (for age verification)
• Email address
• National ID card or passport details (to verify identity)
• Address and residential information

2.2 Financial Information

• bKash, Nagad, or Rocket account numbers (for transactions)
• Deposit and withdrawal history
• Relevant bank account details (where applicable)

2.3 Technical and Usage Information

• IP address and device information
• Browser and operating system type
• Time spent on the platform and pages visited
• Cookie and session data

2.4 Gaming Activity Information

• Game history and betting records
• Bonus and promotion usage information
• Responsible gaming limit information

Purpose of Data Collection

nnoko uses your information only for the following specific purposes:

• Account Creation and Management: To keep your account properly active and to verify your identity.
• Age and Identity Verification: To prevent access by persons under 21 years of age and to prevent fraudulent activity.
• Payment Processing: To manage secure deposits and withdrawals through bKash, Nagad, and Rocket.
• Customer Support: To resolve your issues through 24/7 Bengali live chat support and email.
• Legal Compliance: To comply with anti-money laundering and other applicable laws.
• Platform Security: To prevent fraud and unauthorized access.
• Improving User Experience: To further improve platform services and the gaming experience.
• Promotional Communications: To inform you about special offers and bonuses, subject to your consent.

Data Storage and Security

nnoko uses industry-standard technical measures to protect your information. Our security framework is as follows:

4.1 Encryption Technology

All data transmission is secured through SSL (Secure Socket Layer) encryption. All information exchanged between your browser and our servers is encrypted, making it impossible for third parties to read.

4.2 Server Security

Our servers are protected by high-grade firewalls and anti-intrusion systems. Regular security audits are conducted. Only authorized staff have access to your information.

4.3 Data Retention Period

Information is retained while your account is active. Upon account closure, certain information may be retained for a specified period under legal obligations. After that, information is securely deleted.

4.4 Password Security

Your password is stored in hashed form — it is never stored in plain readable form. No staff member is able to view or know your password.

Sharing Information with Third Parties

nnoko does not sell or rent your personal information. However, information may be disclosed in the following limited circumstances:

5.1 Payment Processors

Financial information required to complete transactions through bKash, Nagad, and Rocket is shared with the relevant payment service providers. These providers are governed by their own privacy policies.

5.2 Legal Authorities

Relevant information may be disclosed in response to court orders, lawful requests from government agencies, or legal obligations. This is done only when legally required.

5.3 Technology Service Providers

Limited data may be shared with technology partners who assist in operating the platform. These partners are contractually bound to keep your information confidential.

Cookie and Tracking Technology

nnoko uses cookies to ensure the smooth operation of the website and to improve the user experience.

6.1 What Are Cookies

Cookies are small text files stored on your device. They help remember your login status, save your preferences, and analyze platform usage.

6.2 Cookies We Use

• Essential Cookies: Essential for maintaining login sessions and ensuring security.
• Functional Cookies: To remember your language and preferences.
• Analytics Cookies: To understand usage patterns on the platform.

6.3 Cookie Control

You can control or disable cookies through your browser settings. However, disabling essential cookies may cause some platform features to not work correctly.

Your Rights

As a user of nnoko, you have the following rights over your own information:

• Right of Access: The right to know what information nnoko holds about you.
• Right to Rectification: The right to have incorrect or incomplete information corrected.
• Right to Erasure: The right to request deletion of your information in certain circumstances.
• Right to Restrict Processing: The right to request that processing of your information be limited for specific reasons.
• Data Portability: The right to receive your information in a structured format.
• Right to Object: The right to object to the use of your information for marketing purposes.

To exercise these rights, contact us at [email protected] or get help from our customer support team via live chat.

Protection of Minors

nnoko is strictly not intended for persons under 21 years of age. We do not knowingly collect information from minors. Age verification is a mandatory step in the registration process.

If it comes to our attention that someone under 21 years of age has created an account, that account will be closed immediately and the associated information will be deleted.

If parents believe their child has registered on this platform, please contact us at [email protected].

International Data Transfers

Our servers and technology infrastructure may be located in various countries. Even if your information is transferred outside Bangladesh, we ensure that it receives the same level of privacy protection.

For international data transfers, we comply with applicable data protection laws and guidelines and ensure appropriate contractual safeguards.

Changes to the Policy

nnoko reserves the right to change or update this privacy policy as needed. In the event of significant changes, we will notify you in the following ways:

• Publishing a notice on the platform homepage
• Sending a notice to your registered email address
• Displaying a summary of changes on screen at login

Continued use of the platform after changes are made will be considered acceptance of the new policy. If you object to the changes, you may request that your account be closed.

Contact and Complaint Resolution

If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our privacy team is committed to responding to your complaint within seven business days.

You can contact us in the following ways:

• Email: [email protected]
• Live Chat: Get direct 24/7 support in Bengali from any page on the site

We respect your privacy and take every complaint seriously. We are grateful for your trust in nnoko.